Southborough Lane Surgery

Southborough Lane Surgery 2016-11-23 Person 4 5 0

I telephoned the surgery on behalf of my dad and spoke to a really lovely and helpful lady called Kathy. She was brilliant and gave me several appointment options for my dad. The service couldn't have been better.

Southborough Lane Surgery 2016-11-14 Person 1 5 0

Approx 1 month on average wait to see my "preferred" GP i.e. the one who knows me and provides best continuity of care. But regardess of that I try to be proactive and patient, so in summary: Despite 3 parallel illnesses during since 2013 - Cance to the left Tolnsil treated with surgury, radio and chemo therapy (now e years clear and VERY grateful to Dr Patel for diagnosis) = Diagnosis Alpha 1 Anti-Trypsin deficiency - now at stage 4 emphysema = Diagnosis of Osteoporosis resulting in 3 lower vertebrae fractures 2015 An despite trying to do things on line/email as much as possible and NOT appear at the GP's to take up your valuable time. I grow increasingly frustrated. I have been hospitalised 3 times during the past 12 months with exacerbation of the 17% of my remaining lungs. Each pot potentially fatal. My mortality risk is officially high (Royal Brompton Hospital and Queen Elizabeth Hospital Birmingham). I am required to keep an emergency/infection pack at home consisting of Steroids (which I am on anyway) and a chest/lung specific powerful antibiotic. I have had a recent bad reaction to clarithromycin (it actually hospitalised me). Having spent last night coughing up sticky thick phlegm I put in an urgent prescription request today for an alternative.Urgent because if an infection gets hold I will end up in hospital again(last time 15 hours on a trolley in A&E after blue light ambulance with very severe breathing problems and sepsis. I did repeat prescription via EMIS with notes re urgency and to reflect the needs above. I then called, to explain and underline my needs set out in the notes section of the repeat prescription (because they have been missed before) and to hopefully get a call back from duty doctor because this is an urgent relating to my chronic conditions.. Receptionist only heard the word prescription and told me to call back after 2pm and pretty much cut me off. Prior to my call I had spent AGES! trying to either email or message via EMIS. The message system lists a contact number which actually appears to have nothing to do with Southborough lane surgery, and where the operators appear to be permanently busy..... I would be delighted to lighten your daily load through good use of technology, but the technology does not appear to be up to the job. Meanwhile, infection for me does represent at VERY real risk! the danger of the current reluctance to supply antibiotics (which I totally accept for general healthy people) or fulfil prescriptions in a timely manner may have fatal consequences for someone like myself. So while we await the technology to catch up, (and I suspect I have just actually wasted an hour filling this form in.....can we at least keep the human transactions efficient. Apologies if this sounds critical, my brother age 50 picked up a chest infection on 1st October 2016 and was dead by 5th October - you have our surname, you should be able to see his records. And in my experience, and I hold out as long as I can - initial cough to full hospitalisation is days rather than weeks. So I hope you can understand my insecurity, vulnerability and frustration.

Southborough Lane Surgery 2016-11-07 Person 2 5 0

Even though specialist described cetirizine for my son to be taken daily for his allergies the doctor didn't follow this and prescribed something else . Called the surgery a few times to rectify this - they admitted this was a mistake and now more than 2 weeks later still no prescription . I saw the motto for the surgery "committed to providing you with the best possible care" - surely the surgery wants to do better ? It is virtually impossible to get hold of anyone at the surgery and they still have that rude receptionist working there who can not bother to spell or could spell people'a surname.

Southborough Lane Surgery 2016-10-11 Person 5 5 0

Last week I wasn’t feeling so well. I had been taking cough mixture all week for chesty cough. On Monday morning I went back to the chemist for more cough mixture and told her that I had been taking it for a week. The chemist wasn’t so keen on giving me more cough mixture and told me to see the doctor. I phoned at about 1.30 PM and was astonished to be asked if I could come in at 3.40 PM that afternoon to see Dr Collins who sorted me out. To be seen so quickly was a great experience.

Southborough Lane Surgery 2016-10-07 Person 5 5 0

I am writing this review about Pauline who deals with prescriptions. I have needed to speak to her regarding my father's prescriptions several times now and I would like to comment on her professionalism, efficiency and her willingness to offer help to solve any issues. Whilst I am writing I would also like to say that the two doctors that my father mainly sees are Dr Patel and Dr Qureshi both of whom have a great manner with my dad who at 78 is not keen to go to the doctors. He enjoys seeing them and having a chat and they always sort whatever the health problem is without delay. Would recommend this GP surgery to anyone.